Frequently asked questions

Do I need to configure an AI provider?

No. Production model calls go through Aihper. Desktop does not ask for your provider API key. Model usage consumes Aihper credits.

How do credits work?

New accounts receive trial credits. Model work is charged from actual token usage; the current service conversion is approximately one credit per 1,000 prompt and completion tokens, with at least one credit held for a model round. Desktop shows the balance, packs, orders, and recent ledger entries.

Do I need a Node?

No. Start with Desktop. Add Node only when work needs to execute on another Linux machine.

Is the App another chat product?

No. It shows what Desktop is doing, sends directions to an online Desktop, handles HITL, scans pairing data, and shows device presence.

Does Aihper upload all files?

No. Content relevant to the task you request is processed by Aihper; unrelated local files are not automatically scanned or uploaded.

Is the login password the data key?

No. The password authenticates the account. The data key encrypts connection secrets and supported sync payloads. Resetting the account password cannot reconstruct a lost data key.

Can support ask for my passwords?

No. Do not send your Aihper password, website credentials, data-key backup, or transfer code to support. Website credentials belong in the Desktop connection card.

How do I delete my account?

Use account settings in Desktop or the App. Deleting the account removes the account and related cloud data on Aihper’s side; local files and locally stored website passwords remain under your control.